Certification Answers

What metrics are most important during the align phase?

  1. Time to complete key tasks, time spent connecting with customers and making sales, and quota attainment
  2. Close rates, time to close, and customer satisfaction
  3. Customer retention, rep productivity, and employee happiness
  4. ROI, profitability, and year-over-year growth

Correct Answer:

  • Close rates, time to close, and customer satisfaction

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